Guarantee
DVK MOBILE PARTS SRL can exclude the following products and services from the Guarantee, but only if the Owner has clearly stated this in the offer, at least in good time before the conclusion of the agreement:
The Client has declared that he will lose his Right of Guarantee as soon as the Owner has fully performed the agreement;
Products or services whose price is subject to fluctuations in the financial market over which the Owner has no influence and which may occur within the withdrawal period;
Service agreements, after full performance of the service, but only if:
the execution has started with the express prior consent of the Client; and
Products manufactured to Client specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the Client, or which are clearly intended for a specific person;
Sealed products of which the seal has been broken after delivery;
Products that are irrevocably mixed with other products after delivery by their nature;
Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
Defective Products
If the product turns out to be faulty upon receiving, DVK MOBILE PARTS SRL requests that you contact our customer service immediately. We will guide you for the resolution. The defective product received must be returned to us within 3 days.
DVK MOBILE PARTS SRL guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the agreement.
An individual warranty period applies to each product. For other products on our website you can send us an email to info@dvkmobileparts.be for the warranty terms.
For more information about the warranty on consumer products, you can consult the website https://dvkmobileparts.be.
The original manufacturer's warranty applies to all DVK MOBILE PARTS SRL products, unless clearly stated otherwise.
Returned Defective Product:
As soon as we receive the returned product, we will check for the defects. If your complaint is upheld, we will check your product in our repair centre.
After the investigation at the repair centre, we will send you a quote. If you agree with the quotation, we will proceed with the reparation.
If the repair is covered by the warranty, you will not receive a quote and your device will be repaired in accordance with the warranty.
If the cause is not covered by the warranty, an investigation cost of €15 will be charged before the device will be returned to you.
Repair Term:
If your product has been returned correctly, we will process your request within 2 business days* of receipt. After processing the request, the product will be returned within 6-8 weeks.
*Business Days: Monday – Friday.
Please ensure that you always describe your complaint as accurately as possible, supplemented with a step-by-step plan, so that our technical service can imitate the malfunction, if required.
We always advise you to take pictures of the product before sending the product for your own records.
No Warranty:
Causes that fall outside the warranty are all those cases where there is an external calamity. This means that all causes related to falling, (brutal) violence on the device, using an incorrect charger, water damage (in whatever capacity), unauthorized opening of the device, lightning and other matters that do not originate from the inside of the appliance.
If you cause damage to the product through your own or third parties, this is not covered by the warranty of the delivered product.
In these cases you can either inform your insurer whether the damage to your device is insured on your policy or if you paid with a credit card, contact your credit card company.
If your product becomes defective outside the trial period, you may be able to invoke the manufacturer's warranty of the product. In that case, please contact our customer service. Send us an e-mail to info@dvkmobileparts.be and mention the following details in your email:
1. Date of purchase.
2. Invoice number.
3. Product name (as mentioned on the Invoice).
4. The nature of the problem and when it occurred.
Note
Immediately inform DVK MOBILE PARTS SRL about the defect/problem about the product, even if it does not cause problems immediately or if you have doubts about the functioning of the product.
DVK Mobile Parts SRL
Chaussée de Mons 1107, 1070 Anderlecht, Brussels, Belgium.
Landline: +3223227359
Email: info@dvkmobileparts.be
