Privacy Declaration
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you understand exactly how we work.
This privacy policy applies to the services of DVK Mobile Parts SRL. You should be aware that DVK Mobile Parts SRL is not responsible for the privacy policies of other sites and sources. By using this website you indicate that you accept the privacy policy.
DVK Mobile Parts SRL respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Use of our services
When you sign up for one of our services, we ask you to provide personal information. This data is used to be able to perform the service. The data is stored on DVK Mobile Parts SRL’s own secure servers (VPS rented from one.com) or those of a third party. We will not combine this information with any other personal information we have.
Communication:
When you send e-mail or other messages to us, we may keep those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on DVK Mobile Parts SRL’s own secure servers (VPS rented from one.com) or those of a third party. We will not combine this information with any other personal information we have.
Cookies:
What is a cookie
We make use of cookies on this website.
A cookie is a simple small file that is sent along with pages from this website [and/or Flash applications] and are temporarily stored on your computer or any other device through your web browser.
The information stored therein can be sent back to our servers on a subsequent visit.
Buttons are included on our website to promote ("like") or share ( "post" & "tweet") web pages on social networks such as Facebook & Twitter.
These buttons work by means of pieces of code that come from Facebook & Twitter respectively.
Cookies are placed through this code. We have no influence on that.
Read the privacy statement of Facebook or Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.
The information they collect is anonymised as much as possible. The information is transferred to and stored by Twitter, Facebook, Google + and LinkedIn on servers in the United States. LinkedIn, Twitter, Facebook and Google + adhere to the Safe Harbor principles and are affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.
Please Note:
When a link takes you to a website, another portal site, an online application or a social network, you must check the terms and conditions for the processing of personal data used by those responsible for those services.
Right to access and correct or delete your data:
You have the right to request access to and correction or deletion of your data. See our contact page for this.
To prevent misuse, we may ask you to identify yourself adequately.
When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question.
You can find these in the settings of your browser.
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes to this privacy statement. It is therefore advisable to regularly consult this privacy statement.
If our cookies are (automatically) accepted by your browser settings, we assume you agree with our cookie policy when using our website. However, deleting or refusing cookies will probably impact the functionality of our website. If you wish to remove cookies from your browser, or if you wish to limit or exclude the use of cookies, follow the instructions:
Functional Cookies:
Analytics Cookies:
Statistical Cookies:
What is personal data?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address or e-mail address. But data such as your IP address or customer number are also personal data. And other data that is unique to you, such as your order history or surfing behaviour.
1. What are the 'legal grounds' for using your data?
Privacy laws require us to tell you what 'legal grounds' we have to use your data. We need information from you because of the contractual agreements between you and DVK Mobile Parts SRL, such as your purchase of a product or your right to warranty. This is the case with:
Order & pre-order
Delivery
Return & repair
Trade-in & Second Chance
Contact our customer service
DVK Mobile Parts SRL business
In addition, we may use your data for 'legitimate interest' in accordance with your consent. This means that we want to provide all our customers with the most optimal, personal service. We always think about your privacy. This is true for:
Reviews & customer satisfaction survey
Contact our customer service
Account
Newsletter & email
personal advice
Actions
social media
Security, WiFi & Cameras
The webshop
We may also have a legal obligation to use your data, for example when we suspect fraud. And sometimes you have given us permission to use your data yourself.
2. Who has access to your data?
We only pass on your data to other parties if this is really necessary for our services. This concerns these parties: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. After all, our delivery partner has to deliver your order to the correct address and it is nice if a repairman comes to your home to fix your refrigerator. And not accidentally standing on the doorstep of the neighbors with a working refrigerator. Parties such as data management platforms, media and advertising agencies and research agencies come into the picture as soon as we want to give you personal advice or show you targeted advertisements, for example based on your interest in certain products. In suspicious situations, we are obliged to share customer data with government authorities.
The parties that receive access to your data from us may only use it to provide you with a service on behalf of DVK Mobile Parts SRL. Unless they are responsible for obtaining and protecting your data. Some cookie developers have access to the data that cookies collect on our website. You can read more about this in our cookie statement and the privacy policy of these parties. We never sell your data to third parties.
We store your data in various databases. We always use strict security measures. East west, best at home: that is why your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains protected in an appropriate manner. This has been officially established for a number of countries. Some US parties have registered under the Privacy Shield, which provides adequate protection. Or we work with official model contracts that have been specially drawn up to guarantee your privacy.
3. What rights can you exercise with regard to your data?
3.1. Right to information
You have the right to an understandable and transparent explanation of how we handle your personal data and which rights you can exercise in that regard. In this privacy policy we have therefore explained in detail what data we collect from you and how we handle your data.
3.2. Right of access
You have the right to request access from us at any time to the data we have available about you. You can request that in your account. We process requests within 30 days at the latest.
3.3. Right to correction
You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it completed if it is incomplete. You can do this 24/7 in your account.
3.4. Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. In addition, this right also applies to other data that we use about you on the basis of our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behaviour. You can also arrange this yourself in your account. We process requests within 30 days at the latest.
3.5. Right to data portability
You have the right to receive data that you have provided to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database of yours or of another party. This concerns your name, address and residence details and order history. We offer you the possibility to download this data in a machine-readable format in your account.
3.6. Right to restriction
You have the right to request restriction of the processing of your data. This means that we may keep but not use your data. This right arises in a number of cases. If you believe that this is the case, you can contact us via customer service.
3.7. Right to be forgotten/request to delete account
You have the right to request that we delete all data that we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we are required or allowed to keep by law. We offer you the possibility to submit a request in your account.
3.8. Right to lodge a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to solve it ourselves. Please contact our customer service for this. But you also have the right to lodge a complaint with our Data Protection Officer. You can do this by emailing to info@dvkmobileparts.be. Finally, you have the right to address your complaint to the Belgian Data Protection Authority.
Who is responsible for your data?
DVK Mobile Parts SRL is responsible for the processing of data as described in this privacy policy.
Questions & Feedback:
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us using our contact details:
DVK Mobile Parts SRL
Chaussée de Mons 1107, 1070 Anderlecht, Brussels, Belgium.
Landline: +3223227359
GSM: +32483233270
Email: info@dvkmobileparts.be
